RightNow Technologies Reports 2011 Results - News by Steve Daines Business Center

Business News and Advice Center by business expert Steve Daines: RightNow Technologies, a provider of customer relationship management (CRM) solutions, recently reported to Wall Street that its 2010 revenues grew by 22% over 2009 results. For the full year, revenues totaled over $185 million with net profit coming in at just over $20 million. Fourth quarter sales grew by 24% over the last quarter of 2009, reaching $51.4 million

The company, founded and headquartered in Bozeman, Montana, is the largest commercial employer and only publicly traded company there, recently announced that it had grown to more than 1,000 employees, about half of whom work at the Bozeman campus. The company hired 123 new employees during 2010 and expects to hire an additional 240 employees in 2011.

In its report to Wall Street, RightNow Technologies estimated that their revenue will reach $224 million in 2011. The demand for customer relationship management solutions is expected to remain strong in 2011 as 31% of organizations polled in a recent survey by Gartner Inc. said they expect an increase in application software spending in 2011. Expected CRM expenditures topped the list as 42% of survey respondents are anticipating increased spending in 2011.