Kodak quot Always at your service quot In the traditional sense the service has been affiliated products Sell And play a role in the product after sale protection For production enterprises to extend equipment life and lower the cost the maximum extension of the normal production time is critical and these services can provide you with Kodak Kodak type of service across different product areas including technical advice equipment maintenance equipment installation equipment maintenance equipment relocation not only to provide service programs for their products but also optimize internal resources for all customers products of human nature and personalized value added services to create exclusive Kodak 39 s quot service products quot quot Customer centric quot approach To achieve a more humane and personalized value added service that requires a better understanding of Kodak customers needs and recommend appropriate customer characteristics fast flexible solution To achiev e this goal Kodak customer service center consolidation and reorganization and proposed quot Wearehereforyou quot that quot moment for you quot service concept In the integration Kodak completed the service mode from the quot product centric quot to quot customer centric quot transformation and built a one stop service platform and three dimensional services Network To provide customers with more professional convenient fast quality service to respond to and actively help customers achieve business expansion and Management The innovation to meet changing market needs Fast flexible customer service team Order to adapt to changes in service patterns Kodak Customer Service Centre in accordance with customer relationship management re establishment of a service by the seven member management team The team covers the whole process of Kodak Service Management Service Director in the establishment management team responsible for the overall coordination of service operations and th e establishment of service operations manager responsible for coordinating all of the customer relationship management service team separate services Sales amp Business Development Manager 1 technical support manager two and the Graphic Arts division is responsible for some part of the services and non graphic arts business manager of two Seven lines of its functional organic combination of coherence to and through one stop service platform and three dimensional network of point to point connectivity and services to achieve the full scope of coverage effective implementation of the customer call center technical experts and rapid response between field engineers and fully meet the increasingly complex needs of our customers Complete parts warehouse support To ensure rapid delivery of components on transferring and to ensure stability and continuity of production customers Kodak set up its Asia Pacific in Shanghai spare parts warehouse and parts storage area large China and C hina and in Beijing and Shenzhen respectively were set up to supply the domestic customer 39 s parts warehouse Present value of all stock parts more than 10 million U S dollars with professional logistics management team and logistics Greater China suppliers Kodak can achieve timely delivery of parts and spare parts due to lack of customers minimize the impact caused by production Kodak will spare no effort in promoting the quot customer centric quot approach and actively explore new service channels with the times to raise the level of industry wide technology and customer contributions to the development of more solutions take steps to declare to the world quot Kodak 39 s service industry wide quot
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